“Easier, faster, better? Measuring the impact of social media and digital information exchange tools in regard to tacit knowledge sharing practices within institutions in the European public sector.”
The aim of this study is to help stakeholders choosing what is the right way and/or the right tool to foster knowledge capitalization within their institution.
The objective of this research is triple and could be developed in three phases : 1. To describe and analyse the use of social media and digital exchange tools regarding tacit knowledge sharing practices within institutions. 2. To measure the impact of the effective use of such tools. 3. To evaluate the influence (positive or negative) of human interactions to efficiently enhance tacit knowledge sharing between employees.